For more information, please click on the links below or in our General FAQ section:
Order Processing and Cut-off Times
Business days are Monday through Friday, excluding holidays. Saturday delivery is only available through FedEx Ground.
All FedEx Ground, Domestic Parcel, and International Parcel orders received by 12pm EST will ship the same business day. Orders received after 12pm EST will ship the next business day.
Expedited Orders: If you selected FedEx 2nd Day, FedEx Next Day, FedEx International Economy, or FedEx International Priority options, orders must be received by 3pm EST to ship on that business day. After 3pm EST, expedited orders will ship on the next business day.
All FedEx Ground, Domestic Parcel, and International Parcel orders received by 12pm EST will ship the same business day. Orders received after 12pm EST will ship the next business day.
Expedited Orders: If you selected FedEx 2nd Day, FedEx Next Day, FedEx International Economy, or FedEx International Priority options, orders must be received by 3pm EST to ship on that business day. After 3pm EST, expedited orders will ship on the next business day.
If you would like help with placing your order, questions about an email received, or order status, please let our Customer Support Team assist you.
The toll-free number is 877-WEARYELLOW (877-932-7935) or 407-253-4770 for international customers. Our Customer Support Team is available from 9am-6pm EST, Monday through Friday for any questions regarding your specific order.
However, if you prefer to email us your question, please visit our email form. Please note there is generally a 1-2 business day response time.
For all other questions for LIVESTRONG, please visit our Contact Us page.
The toll-free number is 877-WEARYELLOW (877-932-7935) or 407-253-4770 for international customers. Our Customer Support Team is available from 9am-6pm EST, Monday through Friday for any questions regarding your specific order.
However, if you prefer to email us your question, please visit our email form. Please note there is generally a 1-2 business day response time.
For all other questions for LIVESTRONG, please visit our Contact Us page.
All returns and exchanges are subject to our policy below.
One-time item price adjustments will be honored if we are notified within 10 days of order shipment date. Refund amount will be made to the original form of payment. We will not refund to match promotional discounts or coupon codes, as they do not apply to previous purchases.
How can I return or exchange a product? The LIVESTRONG Store will honor our policy on Returns and Exchanges. However, if there are material or workmanship concerns, we may direct you to Nike Consumer Services at 800-344-6453 or through Nikebiz.com. Since we do not serve as the manufacturer of the Nike LIVESTRONG Collection, it is sometimes more expedient to talk to our partners at Nike on these types of returns. If you are unsure who should handle your request, contact our LIVESTRONG Store Customer Support Team first for assistance.
One-time item price adjustments will be honored if we are notified within 10 days of order shipment date. Refund amount will be made to the original form of payment. We will not refund to match promotional discounts or coupon codes, as they do not apply to previous purchases.
How can I return or exchange a product? The LIVESTRONG Store will honor our policy on Returns and Exchanges. However, if there are material or workmanship concerns, we may direct you to Nike Consumer Services at 800-344-6453 or through Nikebiz.com. Since we do not serve as the manufacturer of the Nike LIVESTRONG Collection, it is sometimes more expedient to talk to our partners at Nike on these types of returns. If you are unsure who should handle your request, contact our LIVESTRONG Store Customer Support Team first for assistance.
Saturday delivery is only available through FedEx Ground. At this time, the LIVESTRONG™ Store is not able to change the shipping method once you submit your order.
FedEx GroundNo Monday delivery. Deliveries are made Tuesday-Saturday. Most deliveries completed in two to six business days
No P.O. Boxes or APO/FPO
FedEx 2nd Day AirGuaranteed delivery by the end of the second business day
Monday-Friday delivery
No P.O. Boxes or APO/FPO
FedEx Next Day by 3pmGuaranteed on-time delivery by 3pm on the next business day
Remote locations may require additional time in transit
No P.O. Boxes or APO/FPO
FedEx Next Day by 10:30amGuaranteed on-time delivery by 10:30 am on the next business day
Remote locations may require additional time in transit
No P.O. Boxes or APO/FPO
Domestic Parcel via SmartPostMost deliveries completed in two to seven business days
Remote areas may require an additional two to three days in transit
Ships to any U.S. address, including P.O. Box and APO/FPO address
Delivery completed by U.S. Postal Service
Now this service offers full package tracking visibility.
Tracking Information for FedEx - For more information, please use FedEx.com to check delivery time. Shipping zip code is 32808.
FedEx Ground
FedEx 2nd Day Air
FedEx Next Day by 3pm
FedEx Next Day by 10:30am
Domestic Parcel via SmartPost
Tracking Information for FedEx - For more information, please use FedEx.com to check delivery time. Shipping zip code is 32808.
FedEx is not available to U.S. post office boxes or APO/FPO addresses. All standard deliveries to a domestic P.O. Box or APO/FPO address must be shipped via Domestic Parcel. You will need to select Domestic Parcel as the delivery option for the order to be processed and shipped. Delivery will be completed by U.S. Postal Service.
For help with shipping to APO/FPO addresses, please follow these steps:
For help with shipping to APO/FPO addresses, please follow these steps:
- City field: Enter "APO" or "FPO."
- State field: Enter "AE", "AA", or "AP" depending on where the recipient is stationed.
- Country field: Always select "United States" from the drop-down menu regardless of where the recipient is stationed.
- Remember to select Domestic Parcel as your shipping method.
Please note our notice on Customs and duty, tax and VAT for international shipments.
FedEx International EconomyGuaranteed delivery within 5-7 business days
Rates do not include duty, tax, and VAT
Customer is responsible for any charges levied once shipment reaches your country
FedEx International Priority
Guaranteed delivery within 3-5 business days
Rates do not include duty, tax, and VAT
Customer is responsible for any charges levied once shipment reaches your country Tracking Information for FedEx - For more information, please use FedEx.com to check delivery time. Shipping zip code is 32808.
International Parcel
Delivery averages four to fourteen business days from U.S. to inducting postal service; the four to fourteen business days does not include local postal service delivery time.
This shipping method is not trackable
Delivery at final leg of shipment coordinated with inducting Postal Service of destination country
Rates do not include duty, tax, and VAT
Weekend delivery is not available. At this time, the LIVESTRONG Store is not able to change the shipping method once you submit your order.
Customs
You may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, when ordering from livestrong.org, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.
Do you ship to my country?
Unfortunately, we are currently set up to ship to select countries based on carrier and customs recommendations. These countries can be found during the check-out process. We apologize if we are unable to ship to your country at this time.
FedEx International Economy
FedEx International Priority
International Parcel
Weekend delivery is not available. At this time, the LIVESTRONG Store is not able to change the shipping method once you submit your order.
Customs
You may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, when ordering from livestrong.org, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.
Do you ship to my country?
Unfortunately, we are currently set up to ship to select countries based on carrier and customs recommendations. These countries can be found during the check-out process. We apologize if we are unable to ship to your country at this time.
Why do we use silicone for the LIVESTRONG wristbands?
Our wristbands are made of 100% synthetic silicone. Silicone is tested to be non-toxic and hypoallergenic. Our wristbands and packaging are tested against strict LIVESTRONG and Nike standards for restricted substances and carcinogens. Please visit Social Responsibility to learn more.
Is there a minimum quantity of wristbands that can be ordered?
Wristbands are available on the LIVESTRONG Store in multiples of 10 and 100 packs. A 10 pack of wristbands is the minimum quantity available for purchase from the LIVESTRONG Store. Authentic wristbands can also be purchased through our partners such as Nike.com, Niketown Stores, The Finish Line, Dick's Sporting Goods and RadioShack.
What size are the wristbands?
The wristbands are available in two sizes - youth and adult. Our youth size wristband is approximately 7" or 180 mm circumference and is generally a good fit for kids, women, and smaller men. Our adult size wristband is approximately 8" or 202 mm circumference. Both sizes measure 12 mm (0.47 in) width x 1.95 mm (0.076 in) thickness. In Fall 2010, we will offer a larger size wristband.
What can you do with your worn-out shoes or your dingy/broken LIVESTRONG wristbands?
Visit Nike’s Reuse-a-shoe Program to repurpose your athletic shoes and LIVESTRONG wristbands “to continue to close the loop in the sporting goods industry, “as Nike says. Worn-out wristbands and sneakers will be recycled and turned into Nike Grind, a material used for sports surfaces and playgrounds. (We have a floor made with Nike Grind at LIVESTRONG Headquarters.)
To locate your nearest Reuse-A-Shoe drop off location, visit www.nikereuseashoe.com and input your country and zip code on the world-wide map. We thank Nike for letting the LIVESTRONG wristband be a part of this program.
Where can I find LIVESTRONG apparel and accessories?
You can find LIVESTRONG apparel and accessories here on the LIVESTRONG Store. You are also able to purchase the Nike LIVESTRONG Collection merchandise at Nike.com, Nike Stores, Macy's, The Finish Line and Dick's Sporting Goods. Authentic LIVESTRONG wristbands can also be purchased through our partners such as The Finish Line, Dick's Sporting Goods, Nike.com, Niketown Stores,and RadioShack.
Where can I find LIVESTRONG shoes?
You are able to purchase shoes from the Nike LIVESTRONG Collection at Nike.com, Nike Stores, The Finish Line and Dick's Sporting Goods.
I do not see the product or size that I want to purchase?
Availability of items may change depending on inventory and season. We do not currently carry the shoes from the Nike LIVESTRONG Collection or Oakley sunglasses. If you do not see what you are wanting, you may also shop with our other partners for the full LIVESTRONG Collection of products.
How do your products fit?
Please note that most product descriptions offer a sizing chart, where applicable. Sizes and fits vary by item. Nike women's products tend to run small, and Nike men's products run a little larger. Our cycling jerseys are pro-fit, which means a smaller race fit.
You don't offer apparel that fits me. Why not?
We are continually evaluating our sizing needs and availability. We try to offer a range of sizes, and we apologize that our products are not available in extended sizes.
Our wristbands are made of 100% synthetic silicone. Silicone is tested to be non-toxic and hypoallergenic. Our wristbands and packaging are tested against strict LIVESTRONG and Nike standards for restricted substances and carcinogens. Please visit Social Responsibility to learn more.
Is there a minimum quantity of wristbands that can be ordered?
Wristbands are available on the LIVESTRONG Store in multiples of 10 and 100 packs. A 10 pack of wristbands is the minimum quantity available for purchase from the LIVESTRONG Store. Authentic wristbands can also be purchased through our partners such as Nike.com, Niketown Stores, The Finish Line, Dick's Sporting Goods and RadioShack.
What size are the wristbands?
The wristbands are available in two sizes - youth and adult. Our youth size wristband is approximately 7" or 180 mm circumference and is generally a good fit for kids, women, and smaller men. Our adult size wristband is approximately 8" or 202 mm circumference. Both sizes measure 12 mm (0.47 in) width x 1.95 mm (0.076 in) thickness. In Fall 2010, we will offer a larger size wristband.
What can you do with your worn-out shoes or your dingy/broken LIVESTRONG wristbands?
Visit Nike’s Reuse-a-shoe Program to repurpose your athletic shoes and LIVESTRONG wristbands “to continue to close the loop in the sporting goods industry, “as Nike says. Worn-out wristbands and sneakers will be recycled and turned into Nike Grind, a material used for sports surfaces and playgrounds. (We have a floor made with Nike Grind at LIVESTRONG Headquarters.)
To locate your nearest Reuse-A-Shoe drop off location, visit www.nikereuseashoe.com and input your country and zip code on the world-wide map. We thank Nike for letting the LIVESTRONG wristband be a part of this program.
Where can I find LIVESTRONG apparel and accessories?
You can find LIVESTRONG apparel and accessories here on the LIVESTRONG Store. You are also able to purchase the Nike LIVESTRONG Collection merchandise at Nike.com, Nike Stores, Macy's, The Finish Line and Dick's Sporting Goods. Authentic LIVESTRONG wristbands can also be purchased through our partners such as The Finish Line, Dick's Sporting Goods, Nike.com, Niketown Stores,and RadioShack.
Where can I find LIVESTRONG shoes?
You are able to purchase shoes from the Nike LIVESTRONG Collection at Nike.com, Nike Stores, The Finish Line and Dick's Sporting Goods.
I do not see the product or size that I want to purchase?
Availability of items may change depending on inventory and season. We do not currently carry the shoes from the Nike LIVESTRONG Collection or Oakley sunglasses. If you do not see what you are wanting, you may also shop with our other partners for the full LIVESTRONG Collection of products.
How do your products fit?
Please note that most product descriptions offer a sizing chart, where applicable. Sizes and fits vary by item. Nike women's products tend to run small, and Nike men's products run a little larger. Our cycling jerseys are pro-fit, which means a smaller race fit.
You don't offer apparel that fits me. Why not?
We are continually evaluating our sizing needs and availability. We try to offer a range of sizes, and we apologize that our products are not available in extended sizes.
Payment methods: Can I order by check/cash/money order?
Unfortunately, the online store is only able to accept credit cards - Visa, MasterCard, American Express, and Discover. We are unable to accept orders over the phone or through the mail. Please note that our prices are quoted in U.S. Dollars. We apologize for any inconvenience.
Order methods: Can I order by phone/mail?
Phone or mail orders are not accepted. Please visit www.store-laf.org to place an order. Orders received through LIVESTRONG will be returned to the sender and you will be encouraged to visit the website to place your order.
Is your website secure when I am entering my credit card?
Yes, our checkout pages are secure for your credit card information. Depending on your web browser, you will find a lock, most likely on the top or bottom navigation of your page. For example in Internet Explorer 7.0, the lock is now at the top. You can click on the lock to view our security certificates with Yahoo! Small Business.
I live outside of the United States. How can I see the purchase amount in my currency, not US Dollars?
Exchange rates change daily. You can use this tool, Yahoo! Currency Converter , for the most up-to-date way to convert your currency to US Dollars.
What is a CVV number?
The CVV number is a security code which merchants use to ensure that the cardholder is actually placing the order. On Mastercard and Visa cards, the CVV number is a three-digit code located on the back of the card, usually on the signature line. On American Express cards, the CVV number is a four-digit code on the front of the card, located above the credit card number.
Is my purchase tax deductible?
LIVESTRONG is a registered trademark of the Lance Armstrong Foundation. The Lance Armstrong Foundation is a 501(c)(3) under federal tax guidelines. Donations made are tax deductible, however the amount paid for merchandise is generally not tax deductible. Consult your tax advisor for more information.
Unfortunately, the online store is only able to accept credit cards - Visa, MasterCard, American Express, and Discover. We are unable to accept orders over the phone or through the mail. Please note that our prices are quoted in U.S. Dollars. We apologize for any inconvenience.
Order methods: Can I order by phone/mail?
Phone or mail orders are not accepted. Please visit www.store-laf.org to place an order. Orders received through LIVESTRONG will be returned to the sender and you will be encouraged to visit the website to place your order.
Is your website secure when I am entering my credit card?
Yes, our checkout pages are secure for your credit card information. Depending on your web browser, you will find a lock, most likely on the top or bottom navigation of your page. For example in Internet Explorer 7.0, the lock is now at the top. You can click on the lock to view our security certificates with Yahoo! Small Business.
I live outside of the United States. How can I see the purchase amount in my currency, not US Dollars?
Exchange rates change daily. You can use this tool, Yahoo! Currency Converter , for the most up-to-date way to convert your currency to US Dollars.
What is a CVV number?
The CVV number is a security code which merchants use to ensure that the cardholder is actually placing the order. On Mastercard and Visa cards, the CVV number is a three-digit code located on the back of the card, usually on the signature line. On American Express cards, the CVV number is a four-digit code on the front of the card, located above the credit card number.
Is my purchase tax deductible?
LIVESTRONG is a registered trademark of the Lance Armstrong Foundation. The Lance Armstrong Foundation is a 501(c)(3) under federal tax guidelines. Donations made are tax deductible, however the amount paid for merchandise is generally not tax deductible. Consult your tax advisor for more information.
There seems to be an issue with my credit card, but I don't think this is true. What is happening?
There are issues with different credit cards for various reasons. Please check that your bill-to name and address appears exactly as it does on a statement from your financial institution. Also, confirm that the credit card number and expiration date are correct. Please call your financial institution to verify your information. Our Customer Support Team is available from 9am-6pm EST, Monday through Friday for any questions regarding your specific order.
I am having trouble placing my order. Is there a number I can call for help?
Please let our Customer Support Team assist you in completing your order. The numbers are (877)WEARYELLOW (877-932-7935) for domestic calls and (407) 253-4770 for international calls. The hours of service are 9am-6pm EST, Monday through Friday.
I am having trouble adding multiple items to my shopping cart. I add the item, proceed to check-out, and it is gone. Help!
This problem is oftentimes related to your privacy settings on your computer, or existing firewall software. Our Yahoo!Store uses cookies to track the items that a customer has placed in the shopping cart. Some software identifies multiple items placed in the shopping cart as "3rd party cookies" and blocks the addition of an additional item. Sometimes this problem is further complicated by the fact that shoppers may not be aware of the fact they are running such software that has this effect.
To learn more about how this can be changed, please visit Troubleshooting Checkout Problems.
There are issues with different credit cards for various reasons. Please check that your bill-to name and address appears exactly as it does on a statement from your financial institution. Also, confirm that the credit card number and expiration date are correct. Please call your financial institution to verify your information. Our Customer Support Team is available from 9am-6pm EST, Monday through Friday for any questions regarding your specific order.
I am having trouble placing my order. Is there a number I can call for help?
Please let our Customer Support Team assist you in completing your order. The numbers are (877)WEARYELLOW (877-932-7935) for domestic calls and (407) 253-4770 for international calls. The hours of service are 9am-6pm EST, Monday through Friday.
I am having trouble adding multiple items to my shopping cart. I add the item, proceed to check-out, and it is gone. Help!
This problem is oftentimes related to your privacy settings on your computer, or existing firewall software. Our Yahoo!Store uses cookies to track the items that a customer has placed in the shopping cart. Some software identifies multiple items placed in the shopping cart as "3rd party cookies" and blocks the addition of an additional item. Sometimes this problem is further complicated by the fact that shoppers may not be aware of the fact they are running such software that has this effect.
To learn more about how this can be changed, please visit Troubleshooting Checkout Problems.
Can I get my package delivered on the weekend?
Only FedEx Ground offers the option of a Saturday delivery - domestic deliveries only.
Only FedEx Ground offers the option of a Saturday delivery - domestic deliveries only.
You should receive an automatic order acknowledgement via email to the email address you provided during check-out.
You should also receive a ship confirmation via email once your order ships. This email will provide you with a tracking number, when applicable.
The emails are sent from orders@laf.econnextions.com. Please add this to your address book if you have email spam blocker protection. If you have any questions, please call our Customer Support Team at (877) WEARYELLOW (877-932-7935) or (407) 253-4770. Our hours of service are 9am-6pm EST, Monday through Friday.
You should also receive a ship confirmation via email once your order ships. This email will provide you with a tracking number, when applicable.
The emails are sent from orders@laf.econnextions.com. Please add this to your address book if you have email spam blocker protection. If you have any questions, please call our Customer Support Team at (877) WEARYELLOW (877-932-7935) or (407) 253-4770. Our hours of service are 9am-6pm EST, Monday through Friday.
In case your order has to be cancelled or is placed on hold, you will be notified via email. If you think you should have already received your order or a ship confirmation email, please contact our Customer Support Team to verify your order. You should always get a notification of any cancellation or hold status.
If you feel more comfortable speaking with a Customer Support representative about the order verification or status, please call (877) WEARYELLOW (877-932-7935).
If you feel more comfortable speaking with a Customer Support representative about the order verification or status, please call (877) WEARYELLOW (877-932-7935).
Can I use the LIVESTRONG logo, advertising, images, etc.?
Both Nike and LIVESTRONG are registered trademarks. Our teams and partners work diligently to protect these trademarks and to support our brand. LIVESTRONG trademarks, logos, images, advertising or similar materials cannot be produced without our express, prior written consent. For more information on our legal policies, review here. For Nike, Inc.’s permission request policy, review here.
How do I submit a product idea?
To submit a product idea for LIVESTRONG, we ask that all ideas have a patent before submitting through the LIVESTRONG Contact Us form. It will be forwarded to the appropriate team upon submission.
Do you offer discounts for groups or bulk purchases?
LIVESTRONG and the LIVESTRONG Store do not have a discount offering for select customer groups or for bulk purchases at this time. We work diligently to protect our brand, our relationships with other LIVESTRONG Collection retailers and to best serve our mission. Thank you for your support and understanding.
What can you do with your worn-out shoes or your dingy/broken LIVESTRONG wristbands?
Visit Nike’s Reuse-a-shoe Program to repurpose your athletic shoes and LIVESTRONG wristbands “to continue to close the loop in the sporting goods industry, “as Nike says. Worn-out wristbands and sneakers will be recycled and turned into Nike Grind, a material used for sports surfaces and playgrounds. (We have a floor made with Nike Grind at LIVESTRONG Headquarters.)
To locate your nearest Reuse-A-Shoe drop off location, visit www.nikereuseashoe.com and input your country and zip code on the world-wide map. We thank Nike for letting the LIVESTRONG wristband be a part of this program.
What is the LIVESTRONG efforts for social responsibility?
LIVESTRONG values sustainable and environmentally friendly practices. Please visit our section on Social Responsibility to learn more.
100% of the proceeds from the LIVESTRONG Store, after all related expenses, benefit the programs and services of LIVESTRONG. Thanks to you, we've raised millions to help those affected by cancer.
And we won’t stop there.
To learn how your support helps, learn more about LIVESTRONG. We look at the experiences of the cancer community, find problems and develop solutions. Then we roll them out to help more people in more situations.
To learn how your support helps, learn more about LIVESTRONG. We look at the experiences of the cancer community, find problems and develop solutions. Then we roll them out to help more people in more situations.
