LIVESTRONG

RETURN & EXCHANGE RMA PROCESS (NEW!)
Please contact our Customer Support Team BEFORE sending back a shipment to us via our Return Merchandise Authorization process (RMA). This will allow us to confirm that we have the inventory in stock and can be better prepared for the arrival of your shipment with faster processing. The RMA process will work the same if you are the recipient of a gift from the LIVESTRONG Store.

RETURN AND EXCHANGE POLICY
We want you to be completely happy with your purchase. Your unworn, unused item(s) may be returned or exchanged within 60 days of ship date. Please note that items received after 60 days of ship date will only be eligible for an exchange. Any defective item or incorrect shipment will be replaced at no shipping charge to you.

Exchanges:
You can return unworn, unused items within 60 days of ship date for an exchange. We will send you the requested item at no shipping charge to you.

The customer is responsible for all return freight charges, including duty and tax, if applicable. We cannot accept C.O.D. shipments. For your protection, we suggest all returns be sent back to us through a traceable carrier. Most major carriers offer tracking information; however, domestic and international parcel packages are typically not traceable.

Please allow 5 business days after receipt in our warehouse for your exchange to be processed and shipped to you. For faster processing, please follow the requested RMA guidelines.

Returns:
You can also return unworn, unused items within 60 days of ship date for a refund, less the original shipping and handling fees. The refund will include the retail price paid, plus any applicable sales tax, to the credit card on the original order. Please note that items received after 60 days of ship date will only be eligible for an exchange. Returned wristbands must be in the unopened wrapping and in the original and complete pack amount. Wristbands that do not meet these standards will not be refunded or shipped back to you.

The customer is responsible for all return freight charges, including duty and tax if applicable. We cannot accept C.O.D. shipments. For your protection, we suggest all returns be sent back to us through a traceable carrier. Most major carriers offer tracking information; however, domestic and international parcel packages are typically not traceable.

Please allow 10 business days after receipt in our warehouse for your return and refund to be processed. For faster processing, please follow the requested RMA guidelines.

PRICE ADJUSTMENTS
One-time item price adjustments will be honored if we are notified within 10 days of order shipment date. Refund amount will be made to the original form of payment. We will not refund to match promotional discounts or coupon codes, as they do not apply to previous purchases.